Over the last decade, Make has been involved in Harrods’s most recent programme of refurbishments, working on a range of departments and spaces across the store.
Our first project was the Basil Street Escalator Hall, where we completed a full interior fit-out, restoring the original Edwardian staircase and combining it with 16 new escalators. Next we took on Superbrands, the luxury womenswear department that unites a variety of exclusive concession boutiques. We followed up these projects with the Grand Entrance Hall on Hans Crescent and our recently completed restoration of the iconic Harrods facades. Throughout our relationship with Harrods, we’ve also completed various feasibility studies and competition bids. Now ten years on from the Basil Street Escalator Hall, we’re continuing to work on projects that will help shape the future of Harrods.
Each project has been an opportunity for us to explore Harrods' past, and we’ve taken great pleasure in uncovering architectural and cultural details that speak to the history of this premier retailer. We’ve liaised closely with consultants and experts over the years to establish clear design narratives that integrate Harrods’ heritage and values into its built fabric. Our bespoke solutions inform the store’s evolving legacy, maintaining the sense of quality and tradition that defines the Harrods brand.
RelatedOur design for this spectacular new entrance hall on Hans Crescent reflects the elegance of both the building and the brand. We reconfigured the existing landings, restored art deco features, including original windows, and introduced replica chandeliers. We also incorporated 16 sets of nickel bronze-clad escalators to open up the view from the ground to the fifth floor for the first time.
We have meticulously restored the original facades of Harrods, including the awnings, entrances and selected display windows. A major component of the project was remodelling the main entrances and surrounding windows on Brompton Road to reinstate the ornate splendour of the Edwardian baroque design, with its curved entrance windows, detailed historic timber doors and hand-laid mosaic flooring. Our design preserves the visual identity of Harrods while enhancing it with new technology for a contemporary retail experience.