• Meet Make
    • Who we are
    • Meet the Makers
    • Employee ownership
    • Sustainability
    • Equity, Diversity and Inclusion
    • The Make Charter
    • Careers
  • Work
    • Projects
    • Featured projects
  • Media
    • News & events
    • Films
    • Awards
    • Publications
  • Perspectives
    • Articles
    • Exchange
    • Future Spaces Foundation
    • The Architecture Drawing Prize
    • Vault of Contemporary Art
  • Studios
    • London
    • Hong Kong
    • Sydney
  • twitter
  • linkedin
  • instagram
  • vimeo
  • youtube
  • 中文
  • #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    #
    A
    Z
    Harrods
    Current
    • All
    • Architecture
    • Interior design
    • Urban design
    A
    • Agora Budapest
    • Amory Tower
    • 20 and 22 Ropemaker Street
    • 3 Arena Central
    • 8 Artillery Row
    • The Atlas Building
    B
    • 55 Baker Street
    • The Barn
    • Bermondsey Co-living Development
    • The Big Data Institute, University of Oxford
    • Bolton Eco House
    • The Bridge Centre
    • 5 Broadgate
    • Brookfield Place Sydney
    • The Bryson
    • Building 1, Bankside Yards West
    C
    • Canary Wharf Kiosks
    • Capella Sydney
    • 36 Carrington Street
    • 33 Cavendish Square
    • 5 Centenary Square
    • Century House
    • Chadstone Link
    • Chai Wan Gallery
    • 80 Charlotte Street
    • Chobham Manor
    • City of London Information Centre
    • 32 Cleveland Street
    • Copper Box Arena
    • Crescent House
    • Crowne Plaza Terrigal Pacific
    • CTF Tower Office Fit-Out
    • The Cube
    • Cunningham Street
    D
    • The Dartford Dojo
    • Digital Nottingham
    • Drum
    • Dunbar Place
    E
    • Eden
    • Elephant and Castle Masterplan
    • Ellis Street, Chatswood
    • The Exchange
    F
    • Founders’ Memorial
    • Four New Bailey
    G
    • The Gateway Building
    • GDH Nansha
    • 309 George Street
    • Godiva Awakes
    • Grosvenor Waterside
    • Guy’s and St Thomas’ Cancer Treatment Centre
    H
    • 7-10 Hanover Square
    • Harrods
    • Harrods Basil Street Escalator Hall
    • Harrods Facades
    • Harrods Grand Entrance Hall
    • Harrods Menswear
    • Harrods Superbrands
    • Hewa Hope Children’s Hospital
    • Hiscox Building
    • Hongqiao Masterplan
    • Hornsey Town Hall
    I
    • The Innovation Building, University of Oxford
    J
    • Jubilee Campus Extension
    K
    • The Kennedy Institute of Rheumatology, University of Oxford
    L
    • 40 Leadenhall
    • Liangping Sports Centre
    • London Wall Place
    • LSQ London
    • The Luna
    M
    • 225 Marsh Wall
    • 7 Millbank
    • Mitre Yard
    • The MixC, Shenzhen
    • The Montpellier Chapter
    • The Monument Building
    • Morello
    N
    • NDM Research Building, University of Oxford
    • Newcastle Helix
    • Nobu Hotel London Portman Square
    • The Nou Palau Blaugrana
    O
    • The Oasis at Golden Sands
    • Old Road Campus Research Building, University of Oxford
    • One Centenary Square
    • One Leadenhall
    • One Sydney Park
    • One Sydney Park Marketing Suite
    • Opera Residences
    • Ovolo Central
    • Oxford Molecular Pathology Institute, University of Oxford
    P
    • 10 Park Drive
    • Pinnacle One
    • The Podium
    • Portsoken Pavilion
    • Private Residence – North London
    • Private Residence – West London
    • Pure Hammersmith
    Q
    • Quai des Bergues
    R
    • Rainbows
    • Rathbone Square
    S
    • Salford Rise
    • Serensia Woods
    • Shopping Mall
    • Sino-Ocean Taikoo Li Chengdu
    • St James’s Market, Phase 2
    • St James’s Market
    • Stansted Airport
    • Swindon Museum and Art Gallery
    T
    • Teaching and Learning Building
    • The Temple House
    • Thomas Clarkson Academy
    • Three New Bailey
    • Tottenham Masterplan
    U
    • University Square Stratford
    • 72 Upper Ground
    W
    • Wanda Reign Wuhan
    • Weihai Pavilion
    • Wembley North West Lands
    • 10 Weymouth Street
    • Worship Square
    right Capella Sydney list Project list

    Our Portfolio

    Harrods

    #

    Over the last decade, Make has been involved in Harrods’s most recent programme of refurbishments, working on a range of departments and spaces across the store.

    • Location London, UK
    • Services Architecture, Interior design
    • Sector Retail
    • Client Harrods
    • twitter
    • facebook
    • linkedin
    • pinterest
    • email

    Our first project was the Basil Street Escalator Hall, where we completed a full interior fit-out, restoring the original Edwardian staircase and combining it with 16 new escalators. Next we took on Superbrands, the luxury womenswear department that unites a variety of exclusive concession boutiques. We followed up these projects with the Grand Entrance Hall on Hans Crescent and our recently completed restoration of the iconic Harrods facades. Throughout our relationship with Harrods, we’ve also completed various feasibility studies and competition bids. Now ten years on from the Basil Street Escalator Hall, we’re continuing to work on projects that will help shape the future of Harrods.

    Each project has been an opportunity for us to explore Harrods' past, and we’ve taken great pleasure in uncovering architectural and cultural details that speak to the history of this premier retailer. We’ve liaised closely with consultants and experts over the years to establish clear design narratives that integrate Harrods’ heritage and values into its built fabric. Our bespoke solutions inform the store’s evolving legacy, maintaining the sense of quality and tradition that defines the Harrods brand.

    Related
    01
    Grand Entrance Hall

    Our design for this spectacular new entrance hall on Hans Crescent reflects the elegance of both the building and the brand. We reconfigured the existing landings, restored art deco features, including original windows, and introduced replica chandeliers. We also incorporated 16 sets of nickel bronze-clad escalators to open up the view from the ground to the fifth floor for the first time.

    #
     
    #
    View of the ground floor entrance at Hans Crescent. The escalators are flipped to visually increase the width of the entrance.
    #
    #
    #
    #
    #
    #
    drag
    #
    Construction photo showing the new escalators which arrived on site as pre-clad units.
    #
    Restoration of the internal facade's original metalwork panels by Jaysam. We uncovered the panels on site and extensively researched the historical facade design to replicate its effects with contemporary materials.
     
    #
    Completed facade with a replica of the hall's original 1930s chandelier above. We restored the metalwork and glasswork on the original 1939 window.
    #
    View through lozenge-shaped lightwells, internally clad in mirror-polished nickel bronze, to the ground floor.
    #
    Completed roof dome, which is made of bespoke double-curved fritted glass and features a polished stainless steel spirograph and a clear oculus.
     
    #
    Grand floor view from the Grand Entrance Hall towards the Cosmetics Hall.
    02
    Facades and Entrances

    We have meticulously restored the original facades of Harrods, including the awnings, entrances and selected display windows. A major component of the project was remodelling the main entrances and surrounding windows on Brompton Road to reinstate the ornate splendour of the Edwardian baroque design, with its curved entrance windows, detailed historic timber doors and hand-laid mosaic flooring. Our design preserves the visual identity of Harrods while enhancing it with new technology for a contemporary retail experience.

     
    #
    Completed facades on Brompton Road, including the reinstated awnings in ‘Harrods green’ by Morco Awnings – a return to the rectilinear late-Victorian style. The new awnings are fully automated, animating the facades as they extend and retract at the beginning and end of each day.
    #
    Proposed Brompton Road elevation.
    #
    Detailed bay elevation of the ground floor and first floor, showing an entrance on Brompton Road.
     
    #
    Door 8 on Brompton Road, with reinstated ornate Edwardian mosaic tiling and restored doors featuring decorative gold-leaf panelling.
    #
    Close-ups of the restored Edwardian baroque doors, made from Sapele hardwood with brass handles.
    #
    Refurbished filigree detailing and restored decorative panelling.
    03
    Basil Street Escalator Hall
    #

    We redesigned this iconic hall to incorporate 16 upgraded escalators, a new rooflight and a full interior fit-out, and restored its original listed Edwardian staircase. The proportions of the bespoke hand-crafted escalator cladding mirror those on the stone columns of the Basil Street facade. Along with reopening the window reveals to draw in natural light, we gave each landing a dedicated LED visual merchandising screen.

     
    #
    View from the first floor entrance portal towards the internal facade. We restored the staircase with Slovenian Repen marble, repaired its bronze handrails and bannisters, and added replica globe lights to the newel posts.
    #
    Installation of the new roof lantern, which was built off site.
    #
    New roof lantern in use, with clear glass, ceramic fritting and stainless steel members. Each member is structural, creating an even aesthetic and a contemporary feel.
    #
    Installation of the escalators from the halfway point. They were craned in through the roof and installed in two batches over two weekends.
    #
    Detail of the copper bronze escalator cladding. The bronze was pressed around a solid mould to create a fluted texture and hand-finished to achieve a rich, aged aesthetic that reveals the copper below.
     
    #
    Ground floor entrance crowned with a bespoke chandelier by the artist Dale Chihuly.
    #
    Renovated First World War memorial with missing names now incorporated.
    #
    Detail of the chandelier, which features 900 individually blown pieces of glass inspired by the detail in the staircase balustrade. We worked with Chihuly to develop the colours, tones and textures as part of the wider project.
    04
    Superbrands

    Our design for this dedicated women’s luxury fashion floor, completed over two phases, was inspired by the enduring elegance of the Harrods brand. We celebrated the original Edwardian structural grid by removing several 20th-century interventions and creating a gracious promenade that runs through the store, connecting a sequence of distinct brand boutiques. Our materials palette reflects the rich heritage of Harrods with Portoro marble, black granite, bronze and brass.

    #
     
    #
    Curated triptych vitrine displaying items from an individual designer. We envisioned Superbrands as a gallery with displays throughout, each crafted from luxury Portoro marble and black granite with brass details.
    #
    #
    Replicas of the hall’s original interior cornices in the Tomei & Sons factory.
    #
    #
    Castings of Louis D. Blanc’s original interwar plaster cornices.
    #
    #
    Replica cornices in the completed hall. We used strip lighting to celebrate the cornices, and brass and marble detailing to provide a striking contrast.
    #
    #
    Installation of feature halo ceilings, made of plaster and manufactured by Tomei & Sons in London, above heritage timber columns.
    #
    #
    Completed hall with halo ceilings. The panelling features concentric circles rippling out from the original timber columns, emphasised by suspended halo lighting.
    drag
    #
    Corner rotunda with a top-lit cupola oculus to give the illusion of daylight and height. We mirrored the ceiling design in the hand-cut Italian Calacatta and Blue Savoy marble floor.
    #
    Superbrands elevator hall – inspired by former Harrods architect John Harvey’s original central lift hall design. We repaired the original light fittings and continued the Italian Calacatta marble flooring.
     
    #
    Corner boutique with long views down the gallery-style halls, which celebrate the Edwardian structural grid and its spatial sequence. We devised special design guidelines for brands to follow in their internal fit-outs.
    05
    Flower Kiosk
    #

    This bespoke flower kiosk – a joint project between Harrods and The Knightsbridge Estate – continues the elegance of Harrods outside, on the historic Hans Crescent. The curved design of this single-storey pavilion responds to its conservation area setting and echoes the materials of surrounding shopfronts. Inspired by the designs of Wardian cases used for keeping and transporting fragile plants, the oval-shaped structure is fully glazed and supported by a delicate bronze frame.

    #
    #
    Initial concept sketches exploring potential design directions. Each sketch demonstrates a different approach to the form of the kiosk.
    #
    Preliminary sketches exploring various options for architectural expression.
     
    #
    Illustration of the flower kiosk within the urban landscaping of Hans Crescent.
    #
    Concept illustrations of the kiosk on Hans Crescent, where it will refocus pedestrian flows and bring additional colour and vibrancy to the street.
    #
     
    #
    Sketch of the display concept, with flowers gently enveloping and filling the structure.
    01 Grand Entrance Hall 02 Facades and Entrances 03 Basil Street Escalator Hall 04 Superbrands 05 Flower Kiosk
    Related
    #
    Transforming the Harrods experience
    Harrods Basil Street Escalator Hall
    #
    Future heritage
    Harrods Grand Entrance Hall
    #
    Timeless elegance
    Harrods Superbrands
    #
    Maintaining magnificence
    Harrods Facades
    #
    A prime new destination
    Harrods Menswear
    drag
    Loading next... Capella Sydney
    #
    London
    32 Cleveland Street
    London W1T 4JY
    United Kingdom
    Hong Kong
    Level 10
    30 Hollywood Road Central
    Hong Kong
    Sydney
    Level 3
    10 Bond Street
    Sydney NSW 2000
    Australia
    • twitter
    • linkedin
    • instagram
    • vimeo
    • youtube